CO-CARS FAQs

WHY CAN’T I GET THE INTERNET BOOKING SYSTEM TO WORK?

There is a known problem with the booking system not working correctly when accessing it using Mozilla Firefox.  We hope to remedy this before too long, but in the meantime, please use Internet Explorer to make bookings.

When some people try using the booking system for the first time, they find they cannot get their login to work.  This is because you need to have ‘cookies’ enabled for the site in your internet browser for the booking system to work.

The following instructions assume that you are using Internet Explorer - if you use a different browser please contact co-cars for further help.

1. In Internet Explorer, click on Tools/Internet Options/Privacy and look for the button 'Sites'. 
   
2. In the box marked 'Address of website' type: co-cars.co.uk   Then click 'Allow'
    
3. Click OK and then try logging in again.  Hopefully it will work and you won't have any more problems.

If you still have difficulties, contact Co-Cars for further assistance.

HOW DO I USE THE KEYSAFE?

When taking or returning the keys, please follow these instructions.

1. Press ‘clear’ button as shown in fig. (a).
   
2. Enter key numbers firmly, you should hear a click when you press the buttons.
   
3. Press down ‘open’ button and hold down as shown in fig. (b). Key safe lid can then be released.
   
4. Remove key.
   
5. Replace lid and waterproof cover.  N.B. If you have released the ‘open’ button, you will have to Press the ‘clear’ button and key in the numbers again.

If you make an error, press ‘clear’ and start again.

WHAT IF I CAN'T FIND A PETROL STATION THAT ACCEPTS THE FUEL CARD?

Pay for the fuel and send us the receipt. We'll knock it off your next monthly bill. Send to Co-Cars Ltd,  The Cottage, Brentor Rd, Mary Tavy, Tavistock, Devon PL19 9PY

HOW DO I CLEAN THE CAR IF I’VE GOT IT DIRTY WHILE ON HIRE TO ME?

The fuel card will also cover putting the car through the car wash and vacuuming so if you have got it a bit messy you can easily return it clean for the next member to use with no cost. 
(See also – What penalty charges might I incur?)


WHAT HAPPENS IF THE CAR BREAKS DOWN?

The car club cars are regularly serviced.  In the unlikely event of a breakdown occurring contact the ETA (Environmental Transport Association) using the number given on the sticker on the passenger side of the windscreen, or in the car’s documents.

If you believe that there is a minor problem with the car contact the Service Centre for advice. Please do not attempt to carry out any repairs yourself.

WHAT DOES CO-CARS INSURANCE COVER?

Co-Cars insurance is fully comprehensive cover.

Possessions
The insurance does not cover you for the theft of personal possessions or valuables from the car. Do not leave them in view in the car.

Uninsured Loss Recovery
The User is fully covered for an accident which is later proven to be the fault of a third party who is uninsured.

Windscreens
The User is covered for damage to the windscreen during the hire period.
Excess                           (£50), as long as the designated repair company (currently Auto Windscreens) are used, otherwise it could be more

NB You will not be covered by insurance if you have not been truthful about any prior insurance claims, licence endorsements, any medical condition which could affect your qualification for insurance cover, or you do not notify the club of any changes in your circumstances.

Accidents
In the event of an accident, which is later proven to be the fault of the User, the User has fully comprehensive coverage. This means that a claim can be made to cover;
the value of the vehicle,
the value of other vehicles or property up to £5 million
unlimited cover for death and bodily injury of passengers or other parties.

The User, when driving, is not covered by personal accident cover in the event that they are injured in an accident that is later proven to be their fault. This cover may be added at a later date. However, many people have personal accident cover through their employer, or financial services provider.

Excess:                          (£25) for damage valued < £400
                                      (£100) for damage valued > £400
                                      (£100) for unreported damage

In the event of an accident  which is later proven to not be the fault of the User, the insurance company will make a claim against the third party. The User is covered for the value of the club vehicle, and unlimited cover for death and bodily injury to themselves, and passengers.
Excess:                          none

Theft
If the car is stolen whilst you have it on hire, please report it to the police immediately. You must inform the Service Centre as soon as possible which would normally be within 6 hours. The User is covered for the theft of the vehicle during the hire period, as long as security procedures have been followed. Failure to follow security procedures may result in the Agreement being terminated.
Excess                          (£150)
                                       (£250) if the User is negligent

Preventing Theft
You must ensure that when you return a car to the car station the immobiliser is activated, the car securely locked and that the key safe is properly closed. Similarly, when you park the car while on hire, always ensure the immobiliser is activated and the car is locked. If the car is stolen while you have it on hire, please report it to the police immediately and inform the Service Centre within 6 hours of the theft being discovered (see FAQs)

WHAT HAPPENS IF I HAVE AN MOTOR ACCIDENT WHILE HIRING A CAR?

Accident, theft or emergency at any time phone 0845 345 2544 or if no reply 07762 903 730

• Call the ambulance services if anyone is seriously hurt
• Notify the police of the incident
• Do not admit liability in any circumstances
• Do not offer to pay any third party
• Do attempt any repairs yourself
• Fill in the following details on the incident log form in the car:
• Time, date and location of incident
• Details of the all other persons involved, including name and address, and insurer
• The make and registration number of all other vehicles involved
• Attending police officers (name, number, rank, and police station)
• Police incident record number, if applicable
• A description of what happened, together with a rough sketch of the accident scene.
• The names and addresses of any witnesses
• Notify the service centre as soon as possible, and in any event within 6 hours
  
  

WHAT HAPPENS IF THE CAR IS STOLEN WHILE ON HIRE TO ME?

• Notify the police of the incident
• Make a note of the following details:
• Date, time and place of incident
• Attending police officers (name, number, rank, and police station location)
• Crime number
• The names and addresses of any witnesses
• Any other relevant information
• Notify the service centre as soon as possible with this information, and in any event within 6 hours

WHAT PENALTY CHARGES MIGHT I INCUR?

Membership and hire tariffs are as notified on the Co-Cars website.  These are under constant review and may change from time to time.  While we will endeavour to notify members of changes, we reserve the right to make changes without notification.

Penalties:

Note:  The above charges are subject to regular review.