Other charges
Booking cancellation charges
Cancel your booking: |
Charge: |
Within 30 minutes of entering your booking on the system |
No charge |
More than 5 hours from your scheduled ‘start time’ |
No charge |
Less than 5 hours from your scheduled ‘start time’ |
50% of your booking hire charge |
After the scheduled ‘start time’ |
100% of your booking hire fee |
Cancel or part cancel booking charge:
If you make a booking and return the car earlier than anticipated, you will be charged a cancel or part cancel charge. This charge is 50% of the booking hire rate for the remainder of the booking period, rather than the full rate. For example, if you book a band 2 car for 4 hours, but return the car after 3 hours, you will be charged:
3 hours at £4.50 (100%), booking hire rate = £13.50
1 hour at £2.25 (50%), cancel or part cancel charge = £2.25
All other charges listed below are exclusive of VAT
Replacement membership card | £15 |
Parking charge notice or congestion charges | Full cost plus £15 administration charge |
Replacement car key or fob | Full cost of replacement plus £30 administration charge |
Replacement fuel card | £15 |
Returning car dirty and in an unacceptable condition |
£40 |
Investigating low battery warning from car |
£10 |
Charging flat battery |
£30 |
Late Return Fee, where another member is impacted |
£1 per minute |