Please read our terms and conditions here.

No. It is an insurance requirement that everyone who drives a Co-car vehicle must be a member. If you allow someone to drive who is not a member you will be held fully liable and your membership will be cancelled. If a family member or friend wants to drive please encourage them to join the club.

All of our cars are accessed using your membership smart card.

When unlocking and locking the car with your membership smart card, please follow these instructions:

At the car, hold your smart card over the centre of the card reader (square yellow panel on the front windscreen) for 5 – 10 seconds. The lights will flash and you will hear the car unlock.

Get into the car and input your PIN code into the in-car panel keypad, located at the top of the windscreen (on the passenger’s side). Press ‘enter’ to confirm.

Remove the key or fob and the Co-car user guide from the glove compartment.  Section 8, in the user guide, provides simple step-by-step instuction on starting and stopping the car you are in.

When you switch the ignition off, the in-car panel will ask you “Do you want to end your booking?” – if you are part way through your trip, select ‘no’.  Leave the car and lock it by holding your smart card over the card reader on the windscreen.  Please physically check the car doors are locked.

For further information please see the Co-cars user guide.

No.  No smoking is permitted in any of our vehicles.

Please read our charges page for full details on penalty and other charges.

 

1.  Notify the police of the theft immediately.

2.  Complete an Incident Form; copies can be found in the back of the Co-cars user guide, located in the glove compartment.

3.  Notify Co-cars of the theft as soon as possible, certainly within 6 hours.

Contact us: office hours are between 8am – 6pm, Monday to Saturday
Tel:                 0345 345 2544
Mobile/text:   07848 008 024
E-mail:           drive@co-cars.co.uk

Out of hours: please leave a message, text or e-mail and indicate when you can be contacted. We always check messages and texts, even out of hours.

Please read our terms and conditions here, section 11.3 outlines your financial liability.

In the event of an accident:

1.  Call the ambulance services if anyone is hurt.
2.  Notify the police of the incident.
3.  Do not admit liability under any circumstances.
4.  Do attempt any repairs yourself.
5.  Complete an Incident Form; copies can be found in the back of the Co-cars user guide, located in the glove compartment. Please ensure the Incident Form is completed and to hand when you call Co-cars.
6.  Notify Co-cars as soon as possible, certainly within 6 hours of the incident.

Contact us: office hours are between 8am – 6pm, Monday to Saturday
Tel:                 0345 345 2544
Mobile/text:   07848 008 024
E-mail:           drive@co-cars.co.uk

Out of hours: please leave a message, text or e-mail and indicate when you can be contacted. We always check messages and texts, even out of hours.

Co-cars insurance is fully comprehensive cover.

Possessions
The insurance does not cover you for the theft of personal possessions or valuables from the car. Do not leave them in full view in the car.

Uninsured Loss Recovery
The User is fully covered for an accident which is later proven to be the fault of a third party who is uninsured.

Accidents (incl windscreen)

Please see the user guide for more information on excess payments.

Theft
If the car is stolen whilst you have it on hire, please report it to the police immediately. You must inform us as soon as possible which would normally be within 6 hours. The User is covered for the theft of the vehicle during the hire period, as long as security procedures have been followed. Failure to follow security procedures may result in the Agreement being terminated. All cars have tracking systems so we should know where car is however.
Excess (£150)
(£250) if the User is negligent

Preventing Theft
You must ensure that when you return a car to the car station the immobiliser is activated, the car securely locked with the swipe card. Similarly, when you park the car while on hire, always ensure the immobiliser is activated and the car is locked. If the car is stolen while you have it on hire, please report it to the police immediately and inform us within 6 hours of the theft being discovered.

 

The car club cars are regularly serviced. In the unlikely event of a breakdown occurring contact the ETA (Environmental Transport Association) using the number given on the sticker on the passenger side of the windscreen, or in the car’s documents.
If you believe that there is a minor problem with the car contact the Service Centre for advice. Please do not attempt to carry out any repairs yourself.

If you are unable to return the car to its correct bay (due to being blocked by an illegally parked car for example), you should park in another legal location nearby and notify Co-Cars immediately. If you are in Exeter ring the traffic wardens on 01392 665901, they will come and put a fine on the car asap. If possible put the in an Exeter CC car park, its free to co-cars in the event of a bay being parked in by another car. If the car is left on a street not in a bay and it incurs a parking ticket or charge as a result of alternative parking, and you have not notified Co-Cars of this, you will be held liable for that charge.

The fuel card will also cover putting the car through the car wash so if you have got it a bit messy you can easily return it clean for the next member to use with no cost.

Please note the fuel card does NOT cover vacuuming. However, there is a dustpan and brush in all cars and a cloth to wipe surfaces.

(See also – What penalty charges might I incur?)

 

Please use the fuel card to pay for your fuel in the car. If for some reason this cant be done, pay for the fuel yourself and mark that you have paid for fuel on your trip record sheet and send us, either via email or in the post, a copy of the fuel receipt with your bank details (sort code and account number). We will then refund you directly into your bank account.