We check and clean the vehicles regularly but are not able to do so after every single booking. Therefore, we rely on our members to keep us informed about the cars and to help us look after them as if they were their own.
If, at the start of your booking, you discover the inside of the car is in poor condition (e.g. rubbish left behind, stained upholstery, dirt in boot or footwells) please email a photo to email@example.com as soon as possible, preferably before you start your journey. We will follow up with the bookings that immediately preceded yours and potentially charge the cost of a professional clean to the member responsible.
At the end of your booking, please ensure you leave the car in the condition you would wish to find it. You’ll find a dustpan and brush in the boot and, in the door side pockets, a cloth for the windows.