We provide high quality customer support to our members in case they encounter problems with the booking system, the vehicle they have booked, or with our reserved bays. From 9am to 5pm Monday to Friday, this service is delivered by our team in Exeter. From 5pm to 9am on weekdays and throughout the weekend, our out-of-hours customer support team take it in turns to provide cover and we are now recruiting for a new team member.
You will have first class customer service skills and be happy to work flexible hours. You will need access to good mobile phone and internet connectivity throughout your shift. The work can be performed at home or on the move, as long as it is possible to drop other things and fire up a computer when a call comes in. Customer contact can last anywhere between 30 seconds or 30 minutes, depending on the nature of the problem. We expect our team members to make themselves available one night a week (Mon – Thu) and one weekend a month, with flexibility to split and share weekends with other team members.
Full training for this role, which uses dedicated software as well as standard email and word processing packages, will be provided at our Exeter office.
The pay for this role has two components:
The pay for an average weekday night shift is in the region of £14.50, and £58 for a weekend. This pay structure is designed to ensure that, if all minutes worked were tallied, the hourly rate would be no less than £8.75 (Real Living Wage).
We also pay an hourly rate of £8.75 for attending training and meetings as well as for exceptional workload (e.g. dealing with a protracted “event”). Unfortunately, we are unable to reimburse travel expenses for attending training and meetings.
Please download the job description here.
The closing date for applications is Monday 1st October 2018. Successful applicants will be invited to attend an interview. Job offers will be conditional on receiving two satisfactory references after the interview.
If you have any questions about the role, please email firstname.lastname@example.org
We are always looking for enthusiastic people interested in joining us on a flexible / part-time basis including internships, as we are in an exciting time of growth with our shared electric and hybrid cars and our groundbreaking shared electric bike service Co-bikes.
If you are interested in these or just taking to us about possibilities please do get in touch.
Please email email@example.com