Join the Co Cars family
Co Cars is revolutionising the way people travel in South West by providing ‘mobility as a service’, allowing our members to access and pay for their transport only when they need to use it. We want to make places more liveable, people’s lives better, reduce emissions and cut congestion.
We take an ethical approach to business and we trade as a not-for-profit social enterprise. We expect to see significant growth over the next few years and are on the lookout for people to join our friendly and welcoming team.
Below, you’ll find details of any roles we currently have available. However, even if none are advertised, we’re always interested to hear from people who share our values and can contribute to our success so get in touch to arrange an informal chat.
Out of hours customer support (part time)
Location: Working from home with training at our Exeter office
Hours: Shifts to suit you with, ideally, a commitment to at least one weekday per week (5pm – 7am Mon-Thurs) and 3 weekend shifts per month (5pm – 9am Fri, Sat or Sun).
Pay: Weekday – £30 per shift, Weekend – £50 per shift. £10/hr for training, meetings and exceptional workload. Shift rates calculated on time spent dealing with calls across whole shift period.
Contract: Permanent after probation period
Benefits: Option to join workplace pension scheme; statutory holiday and sick pay; free membership of Co Cars and Co Bikes (excluding usage fees). Travel expenses incurred whilst training.
Are you great with people, calm under pressure and like working flexible hours? Then we have the role for you!
We’re growing our out of hours customer support team who provide assistance to our Co Cars and Co Bikes members. After receiving full training, you’ll be able to confidently work under your own intiative. You’ll be supported by our Fleet and Customer Services Manager and there will also be a monthly video call with the team.
During your shift, you will be the contact point for calls, texts and emails from members as well as supporting our bike rebalancers which means you’ll need to be available by mobile phone and online at all times.
Meticulous when it comes to detail, you’ll be expected to coodinate, track and record responses, manage our vehicle assets and provide full handover notes thereby ensuring our members have an excellent end-to-end customer experience.
We are particularly interested in hearing from people with a good background in customer service and who like learning new software.
Pay per shift takes into account there are usually long periods of inactivity. If a customer rings, then the issue can usually be resolved within 3 to 5 minutes.
Interested? Then send your CV and a covering letter letting us know why you would be great in this role to email@example.com using the subject line “Job Application Your Name”.
Location: Exeter based. Some occasional travel within the South West.
Hours: Flexible – Job share / part time / weekend options available
Pay: Up to £22.5k per annum, depending on experience
Are you an experienced bike mechanic or someone who loves to work on their own bikes? Providing that you have experience of working on bikes and have a passion for cycling and sustainable transport we’d love to hear from you!
Co Bikes was the very first on-street electric bike hire scheme in the UK. Over the last few years, we’ve grown to provide an extensive network across Exeter and this year we are due to triple the size of our fleet as well as expand into other locations across the South West.
We are growing fast and his means we need experienced Bike Mechanics to join our team. Not only will you be helping to look after our fleet of e-bikes but you’ll also help with the servicing and maintenance of our Co Delivery e-cargo bikes.
You’ll have extensive experience in servicing and repairing bikes. Any experience of working on electric bikes would be highly desirable as would any knowledge of electronics and wiring but these are by no means essential. You’ll be calm under pressure, a quick learner and happy to work both within our workshop and on site at our e-bike stations. You’ll also keep a close eye on our service records and stock control.
Interested? Then simply send your CV and a covering letter letting us know why you would be great in this role to firstname.lastname@example.org using the subject line “Job Application Your Name”.